Community Breakfast April 2011 - Careers in Community Management - Notes

Hosted by UserVoice

Attendees

Angie Bui

Eric Herberholz

Evan Hamilton

Jeremy Hicks

John Riley

Kristi Herwarth

Mark Terranova

Sarah Manley

Moran Serr Hirsch

Sharing the load

 * Many of the CMs present get their users to help handle the community management load, either by bringing them on the team or just giving them titles
 * People love titles, and will do a lot for them
 * These people need some constant surveillance to make sure they're handling things alright, but can take much of the load off of you
 * Little touches help keep these people motivated. Kristi sets up automated (though personally written!) birthday emails to go out to her top community members.
 * Sarah recommends creating customer personas to help understand who these people are, so it's easier to think about how to interact with them
 * Kristi recommends interns, as bad a word as that is. They can take the easy stuff, and hopefully learn from it
 * Jeremy was an intern and got a fulltime job out of it

Resources
The Online Community and Social Media Compensation survey

Building Web Reputation Systems

Designing Your Reputation System